Terms and Conditions
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “NMR”, “The Company”, “Ourselves”, “We” and “Us”, refers to NMR, LLC. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
In using our website you are deemed to have read and agreed to the following terms and conditions:
Privacy Statement
NMR is committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
Confidentiality
NMR treats our client information as confidential an d our client records are regarded as confidential therefore this information will not be divulged to any third party, other than our manufacturers or suppliers unless required to do so by law. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue clients with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share or rent your personal information to any third party.
Payment Terms
Payment terms may vary between clients as determined by the Company and will listed explicitly on the client’s invoice. For an example of payment terms: if NMR and Client agree to 50/25/25 Payment Term, then 50% of the total amount due will be due with acceptance of estimate, the next 25% will be due when equipment is delivered, and the final 25% is due upon completion. All special orders require 100% prepayment. A finance charge of 1.5 % will be assessed on all accounts over 30 days old. All unpaid accounts over 90 days will be referred to collections. There is a 3% service fee for all credit card payments. All goods remain the property of the NMR until paid in full. Returned checks will incur a charge of $35.00 to cover the banking fees and administrative costs. We reserve the right to seek recovery of any money remaining unpaid sixty days from the date of invoice via collection, agencies and/or through small claims court in the event that the outstanding balance does not exceed $5000.00. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
Cancellation Policy & Service Call Rescheduling
Any customer requested cancellation or reschedule without a 1 business day notice (i.e.: cancellation on the day of the scheduled work) will result in a cancellation fee of 50% of the service call. NMR can offer a reschedule at no charge if the customer prefers (reschedules will be limited to one reschedule per service call). We also reserve the right to levy a charge of $25.00 to cover any subsequent administrative expenses. **Please note, unlike an appointment to get your car repaired, we are driving to you – the client, which means there is a real cost to drive to the job in addition to the cost of reserving those resources.
Disclaimer:
Exclusions and Limitations – The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this Company excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relations to any inaccuracies or omissions in this website and/or the Company’s literature.
Links from this website: We do not monitor or review the content of other party’s websites which may be linked from this website regarding any manufacturer products. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed b y us and should be regarded as the opinions or material of the actual publisher and not the Company. We encourage our users to be aware when they leave our website and to read the privacy statement of these other websites. You should evaluate the security and trustworthiness of any other website connected to this website, before disclosing any personal information to them. This Company is not responsible for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.
Links to this website: You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Notification of Changes:
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce these that these changes have been made on our home page and on other key pages of our site. If there are any changes in how we use our site customers’ personally identifiable information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.
Installation Warranty:
The NMR one year installation warranty covers the original purchaser at the original service location purchased from NMR. This warranty covers the cost of service calls and installation labor on eligible systems; it does not cover the cost of replacement equipment/parts. This original warranty is active for a period of one year from the invoice date. NMR charges an Extended Product Warranty Processing Fee to cover the shipping/handling costs and administration costs of any product returns from 31 days to 365 days from the invoice date. This warranty is non-transferable. This warranty does not cover the cost of service calls on equipment not purchased from NMR, nor equipment not purchased in conjunction with this warranty. Any appointments missed by the customer in conjunction with this warranty will be subject to service call charges. If it is determined that equipment must be replaced or repaired in order to return the system to its original operating condition, the replacement equipment/parts is not covered by this warranty and will incur service call and labor charges. Third party services and troubleshooting of these services are not covered by this warranty including but not limited to: high voltage electrical wiring, cabinetry, and service connections provided by others (such as: cable, telephone, internet providers). Equipment failure related to media cabinets not providing adequate ventilation to dissipate the heat of electronic equipment is not covered by this warranty. This warranty does not cover loss of service resulting from misuse, negligence, abuse, accident, alteration, unauthorized repair, improper maintenance, lightning, high winds, overgrowth from trees or other plant life, acts of God, or other similar causes. NMR does not warranty any parts, but standard manufacturer warranties do apply.
Installation Cancellation Policy:
Minimum 72 hours notice of cancellation is required. Notification for instance, in person, via email, mobile phone ‘text message’ and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a 100% of the labor charge as stated on your quotation.
Site access:
Cancellation due to access restricted or no access to premises, not being made available on day of installation. We reserve the right to charge the full labor as specified on quotation. Delays caused by restricted access to working area will be charged at $45.00 per hour.
Guarantees:
All goods sold by NMR, LLC are covered by manufactures guarantee. Services calls to replace parts or equipment supplied will be covered under the one year guarantee – after this period there shall be a service call charge of $65.00.
Exclusions:
- Projector lamps
- Software updates
Re-decoration:
NMR will only re-plaster to an undercoat finish if agreed on our quotation. Any re-plastering will require a fine fill and re-paint/ re-decoration, and will be the responsibility of the client unless otherwise stated on our quotation.
Updates and settings are not covered by the guaranteed and will be subject to a service call if required.
Returns
A receipt is required for all returns. All returns are subject to a restocking fee up to 25%. Prices are subject to change and can be changed for like items if they are no longer available. Items requiring pre-payment are non-refundable. All merchandise must be in original wrapper/box and be in new condition. No returns will be issued 30 days after purchase. Any setup charges, delivery charges, and /or installation charges are not refundable. Quotes and Proposals are good for 30 days from the date of the quote and/or proposal.
Refunds:
Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorized only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and that they are in satisfactory condition.
If the goods returned are complete including all accessories and in an ‘as new’ condition you will be refunded the full invoice amount less the cost of delivery incurred by ourselves when delivering the product to you.
If the goods returned are in an ‘as new’ condition but with accessories missing you will be refunded the full invoice price, less the cost of missing accessories
If the goods returned are not in a re-sellable condition we will not accept these back under the above terms and the goods will be returned to you and the cost of delivery charged to your account.
Monies will only be refunded once we have received the returned goods, this may take up to a maximum of 14 working days.
**These terms and conditions form part of the Agreement between the Client and the Company. Your accessing of the website and/or scheduling a service call or agreeing to a signed invoice indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full terms and conditions contained herein. Your Statutory Consumer Rights are unaffected.**
Policy Revision History
- October 2018
Last revision: January, 2020